Invoice Sent to the Wrong Email: Resend Template

Invoices land in the wrong inbox all the time—old contact, typo, or personal instead of AP. Fix it fast with a short resend that confirms the correct payables contact and keeps the due date clear.

Before you email

• Confirm the wrong address (bounce, auto-reply, or someone saying "not me").
• Find the right AP / payables / billing email from the contract, PO, or prior payments.
• Note the original send date and due date so nobody thinks you are late.
• Attach or link the same invoice PDF; do not change totals without a revised invoice number.

Free template: resend to the correct contact

Replace every [bracket] before sending.

Hi [Client Name / AP Contact],

Invoice [Invoice #] for [Amount] (due [Due Date]) was previously sent to [Wrong Email]. That address is not the right place for payment.

I am resenting it here and attaching the same PDF for convenience: [Payment Link or Attachment].

Please reply confirming:
• Correct accounts payable / billing email: [Confirm or correct]
• Preferred invoice format (PDF / portal / PO #): [Confirm]
• Any vendor ID or reference I should include: [Vendor ID / PO]

If payment is already in process from the earlier send, reply with the expected arrival date so I do not nudge twice.

Thanks,
[Your Name]
[Your Business]

Free template: ask project contact for the right AP email

Replace every [bracket] before sending.

Hi [Project Contact],

I sent invoice [Invoice #] ([Amount], due [Due Date]) to [Wrong Email] and it looks like that is not accounts payable.

Could you reply with the correct billing / AP email (and PO number if required) by [Reply-by Date]? I will resend the same invoice immediately once I have it.

Payment link for convenience once we have the right inbox: [Payment Link].

Thanks,
[Your Name]

Rules that keep wrong-email fixes clean

• Resend the same invoice number unless amounts change; then issue a revised invoice.
• CC the project contact once so they know payment is not blocked on them.
• Update your CRM / invoice tool with the confirmed AP email after they reply.
• If silence continues after the correct inbox is confirmed, use your normal overdue sequence—do not restart from day one.

Free mini-pack: 3 more follow-up templates (HTML + PDF), no signup.

Related guides

• Email accounts payable for an unpaid invoice
• Invoice rejected by AP
• Client not responding to invoice
• How to ask a client for payment politely
• Friendly payment reminder after the due date

Practical communication guidance only, not legal advice. Payment terms, late fees, and collection options depend on your contract and jurisdiction.