Client Requests a Discount After You Invoice

The invoice is out and the client asks for a cut. Reply in writing: restate the agreed scope and price, offer one clear option (keep the price, trim scope, or a one-time courtesy if you choose), and keep the due date. Do not reopen the whole deal in chat.

Free template

Replace every [bracket] before sending.

Hi [Client Name],

Thanks for the note on invoice [Invoice #] for [Amount] (due [Due Date]).

That amount matches what we agreed for [Scope / deliverable] on [Date / quote #]. I am happy to keep that as-is so we stay on schedule.

If budget is tighter than expected, here are two clean options:
1) Keep the full scope and pay [Amount] by [Due Date] (or [New Date] if we reset in writing).
2) Reduce scope to [Smaller Scope] for [Lower Amount], and I will send a revised invoice.

Which option works? Once you pick one, I will confirm in this thread so billing stays clear.

Thanks,
[Your Name]
[Your Business]

What to do before you discount

• Check the signed quote or email where price was agreed.
• Decide in advance: full price, smaller scope, or a one-time courtesy (and cap it).
• Never change the amount only in Slack; send a revised invoice if the number changes.
• Keep one due date so “we’re negotiating” does not become endless delay.

What not to do

• Do not apologize for the original price if it was agreed.
• Do not offer an open-ended “whatever works for you.”
• Do not start unpaid extra work while the discount talk is open.

Free mini-pack: 3 more follow-up templates (HTML + PDF), no signup.

Related guides

• Confirm quote changes by email
• How to ask a client for payment politely
• Client asks for more time to pay
• Payment plan email for overdue invoice

Practical communication guidance only, not legal advice. Payment terms, late fees, and collection options depend on your contract and jurisdiction.